This section describes the skills and knowledge and their level required for this unit

Required skills

communicate using appropriate channels and communication modes

communication to engage with minority groups eg young people old people people with an addiction or disability Indigenous Australians people from Culturally and Linguistically Diverse CALD backgrounds

identify and comply with applicable legal and procedural requirements including licensing requirements relevant to surveillance activities

interpret and follow instructions and procedures

observation skills

operate basic investigative equipment

organise equipment and resource requirements

participate in meetings and interviews

record report and document information

source collect and organise information

use and interpret maps and street directories

Required knowledge

applicable licensing and legal requirements relevant to factual and surveillance investigation operations

basic requirements for the collection and presentation of evidence

communication channels and modes

information gathering techniques

interviewing reviewing and debriefing processes

observation and monitoring techniques

operational functions of a range of investigative equipment

principles of effective communication including interpersonal techniques

privacy requirements relating to surveillance

reliable and verifiable sources of information

reporting and documentation requirements

reporting structure and processes

surveillance site location and layout

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

complying with applicable legislation and relevant licensing requirements for investigations

carrying out surveillance procedures in a systematic manner

functioning as a part of a team in a static or mobile surveillance operation

operating and maintaining investigative and communications equipment

sourcing organising and managing information evidence and other investigative material

using effective communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver and engages minority groups

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Assignment instructions may include:

Relevant personsmay include:

Resources and equipment may include:

Factorsmay relate to:

Sourcesmay include:

Surveillancemay be:

Evidencemay include: